Meet Albi

Alex, previously a co-founder of an eight-figure fire and water restoration company in Chicago, IL, founded Albi, the premier tech solution in the restoration industry. Passionate about propelling the insurance damage restoration sector forward through technology and innovative mindset shifts, Alex collaborates with restorers to enhance and expand their businesses through consulting and personal development.

Shamoil is a seasoned full-stack senior developer with a rich background. He has diligently progressed in his career within a prominent software company in the assisted living sector. Shamoil excels in crafting streamlined software solutions and oversees the entire engineering division at Albi.

Adam is a customer success leader with over a decade of experience helping teams and clients thrive. He’s passionate about building strong relationships, scaling teams, and ensuring customers see real value from the solutions they adopt.

Before joining Albi, Adam spent eight years as the Head of Restaurant Success at GrubHub, where he led a 236-person department and drove growth through service excellence. He then served as Director of Customer Success at Rheaply, helping shape the company’s approach to onboarding, client engagement and retention.
When he’s not focused on customer strategy, Adam enjoys playing golf, candle shopping, attending live music shows, and spending quality time with his wife and their three cats.

Ryan is a product and engineering leader from Bayamón, Puerto Rico who’s all about building things that actually make people’s lives easier. He’s passionate about collaboration, innovation, and bringing teams together to turn ideas into real solutions.

Before joining Albi, Ryan spent six years at Groundbreaker, where he led a 15+ person Product team and helped shape everything from design to engineering for their investor platform. He also cut his teeth as an engineer at BuzzFeed and Warby Parker, experiences that gave him a deep appreciation for building products that scale and delight users.

When he’s not heads-down in product strategy, Ryan loves painting, getting outside on the trails, and recharging in nature.

Chiara is an unapologetic marketing champion who has built her career across multiple marketing disciplines, from tech giants to start-ups. With a background in Law from the London School of Economics and Oxford University, she somehow ended up in marketing—because where else can you mix creativity, analytics, emotions, and data all in one? At Albi, she’s dedicated to build an inbound powerhouse, an A* superstar marketing team as well as amplifying the company’s impact on the restoration industry while celebrating the achievements of its customers as they crush it with the platform.

A curiosity & travel junkie, Chiara has called eight cities across four continents home and speaks five languages. When not geeking out about Marketing, you can probably find her at the theatre, out enjoying an exotic meal, cycling up Lake Shore Drive, or happily buried under a pile of dog cuddles.

Igor is an experienced software engineering leader who’s passionate about building high-performing teams and modernizing systems to create lasting business impact. He thrives on empowering engineers, improving engineering processes, and aligning technology with business strategy.

Before joining Albi, Igor led engineering teams at Amazon, where he drove improvements to capacity management systems for Amazon Simple Storage Service (S3). Prior to Amazon, he led engineering teams across startups, national non-profits, and established enterprises. He also has hands-on experience as both an engineer and a solutions architect. Throughout his career, Igor has been dedicated to delivering scalable solutions while strengthening organizational alignment.

When he’s not focused on engineering leadership, Igor loves spending time with his family and their dog, being outdoors, coaching youth soccer, and traveling to new places.

In recent years, Abby has focused on fostering the growth of small businesses, nurturing community relationships, and managing staff. Before her tenure at Albi, Abby excelled as a technical recruiter, expanding a network of IT professionals, guiding candidates toward new career opportunities, and matching clients with top talent. Throughout, she honed her social acumen and deepened her expertise in the IT sector.

Ebrahim is a statistics and analytics graduate from UNC–Chapel Hill who thrives at the intersection of data, business, and technology. He has hands-on experience in restoration and insurance tech, using tools like Albiware, SQL, and Excel to improve workflows, data accuracy, and business decision-making.

Entrepreneurial by nature, he also explores side ventures ranging from Etsy shops to new product launches, with a strong focus on financial planning and go-to-market strategy. Outside of work, Ebrahim is passionate about wellness, personal growth, and finding creative ways to connect people through storytelling and shared experiences.

Liz is a support specialist from Milwaukee, Wisconsin. She has spent the last several years at IKEA in roles centered around supporting people—whether that means solving customer issues, training new team members, or streamlining processes to make daily work smoother. She enjoys digging into problems, finding clear solutions, and keeping communication flowing across teams. She is detail-oriented and deadline-driven, but at her core she loves being the go-to person others can count on for support and solutions.

Outside of work, she enjoys creative outlets like sewing, crochet, and embroidery, and is always eager to learn new skills—recently exploring bug pinning, broom making, and weaving—which reflect her curiosity, patience, and eye for detail.

Krystina is a newcomer to the restoration industry, eager to learn and grow. With a passion for creating a positive and engaging office work culture she brings her diverse background ranging from marketing, customer relations and retail management, to help build connections and problem solve.

Omar is a Data Import Specialist from Belize who’s passionate about making client transitions smooth and stress-free. At Albi, he focuses on hashing client data for seamless CRM migrations and digitizing documents to save time, reduce friction, and make documenting easier for everyone.

Before joining Albi, Omar spent six years in Search Engine Marketing and Paid Social Media, helping build an agency from the ground up. During that time, he not only drove campaign performance but also played a key role in hiring and oversight of nearly 50 team members, blending leadership, collaboration, and problem-solving to help the company scale.

Outside of work, Omar enjoys planting, tackling construction projects, playing pool, and Cross Training. Most of all, he values time with family and the chance to build and grow—whether in the garden, at the gym, or at home.

Prior to joining Albi, Mike Gravina’s experience primarily revolved around tech start-ups, specifically software operations throughout the West Coast. Over the last decade, Mike has successfully helped build and grow early-stage start-ups to their next investment stage, leading to the sale of multiple companies to global brands. His career has focused on the growth and development of both businesses and partners. This path ultimately led Mike back to his hometown of Chicago, where he and his family have decided to settle down and join the Albi team.. Feel free to connect with Michael on LinkedIn!

Having served as a Mitigation Coordinator for four years, Kimberly then transitioned to the role of an Onboarding Specialist at a bank for a year. In her leisure hours, she enjoys unwinding with a glass of wine, cooking, and learning new recipes.

Maria boasts extensive experience in the field of restoration and property management. Acutely aware of the daily challenges and constraints faced by contractors, she is driven to empower restoration professionals to maximize their utilization of Albi.

Margarita has engaged closely with customers for 5 years, having previously been a teacher. This experience equips her with the essential skills to educate, train, and seamlessly onboard our clients at Albi.

Jordan Oviedo is a Mobile App Support Engineer from Willemstad, Curaçao, passionate about helping others with their applications and daily work. Before joining Albi, he spent two years as a Graduate Assistant at Wayne State College, where he assisted students in web development, hardware, and robotics course.

Jordan thrives in collaborative environments and enjoys finding solutions that make technology more accessible and effective.

Outside of work, he enjoys playing baseball, coaching kids, traveling, watching movies, and spending time with his dog.

Ismail is a Escalation engineer who’s passionate about building thoughtful, scalable products that make people’s lives easier. He enjoys connecting the dots between design, data, and engineering — turning big ideas into real, impactful tools that help teams work smarter.

Before joining Albi, Ismail gained diverse experience as a Software Engineer @ HP, Bank of America and a Research lead at USF. These experiences shaped his approach to problem-solving and his belief in creating technology that drives real-world results.

When he’s not deep in code, Ismail loves painting, exploring creative projects, and learning something new every day.

Evie is a full stack software engineer based in Chicago who’s passionate about building scalable products that solve real problems for users. She brings a unique perspective to engineering, having transitioned from a background in global supply chain and product operations into tech.Before stepping into her current role at Albi, Evie worked as an escalation engineer, where she honed her problem-solving skills by troubleshooting complex technical issues and supporting customers directly. Now, as part of the roadmap team, she focuses on developing new features across the stack, contributing to both front-end and back-end systems to deliver seamless, user-friendly experiences.When she’s not deep in code, Evie enjoys traveling, cooking, and learning languages.

Dimitri, a seasoned software developer with more than four years of professional experience, devotes his spare time to a personal game development project, where he crafts distinctive and immersive worlds. His passions include coding, photography, music, travel, and hiking. Embracing challenges, he consistently pursues fresh experiences and knowledge to propel his tech journey and beyond.

Murtaza Hussain, a Software Support Specialist at Albi, is a Computer Science graduate from Pakistan. Having relocated to the United States a year ago, he brings 2 years of software development experience from various companies in the United States and Pakistan. This hands-on experience has exposed him to diverse tech stacks, work settings, and cultures, enriching his professional journey. Feel free to connect with Murtaza on Linkedin.

Branko, an adept Senior Software Engineer, holds a Master’s in Electrical Engineering. With a coding passion nurtured since high school, he embarked on a thriving career in the U.S. in 2014. Specializing in cloud computing and microservice APIs, he has excelled in leadership and senior engineering roles. Connect on LinkedIn for more information.

Saina, new to the restoration industry, is eager to learn, provide excellent customer support, and take Albi to the Moon. Previously, for seventeen years, she operated a home-based catering business. Before that, she excelled as a customer service manager at an Air Freight company. In her leisure hours, she immerses herself in reading, walking, and indulging in suspense shows on Investigation Discovery. Feel free to connect with Saina on LinkedIn.

Jacob, a Senior Software Engineer at Albi, hosts bachelor’s degrees in Mathematics and Computer Science. Post-graduation, he honed his skills at a multinational manufacturing firm, crafting desktop and web applications for automating the design and engineering of structural components such as cell towers, traffic structures, and light poles. His expertise spans full-stack development, encompassing cloud systems, database design, and mobile and web application development.

Passionate about technology, Mustafa thrives on tackling challenging problems and is enthusiastic about learning and developing innovative features at Albi. With a background in Computer Science from college and several years of experience in software development, Mustafa’s expertise shines through. Outside of Albi, he enjoys the great outdoors, embarking on hikes, and engaging in a game of Squash.

Joshua, a multimedia specialist at Albi’s Media team, is a passionate digital graphic designer with a deep appreciation for nature and sports, particularly volleyball. When he’s not showcasing his skills on the volleyball court or working out at the gym, Joshua finds inspiration in the beauty of nature and dreams of exploring the world. Apart from his professional pursuits, Joshua is a self-taught guitarist with a collection of four guitars. Anime aficionado, with “One Piece” as his top pick, Joshua’s diverse interests reflect his vibrant personality.

Julian Gomez is a Sales Development Representative at Albi, where he brings energy and focus into every conversation with restorers. A proud new dad and lifelong Chicago Bears fan, Julian thrives on staying active—whether that’s hitting the gym or chasing his son around the house.

He channels that same drive into helping Albi’s partners find simpler, smarter ways to run their businesses, so they can spend less time at work and more time on what matters—just like he strives to do at home.

Jake is a Sales Development Representative from Homer Glen, IL who is all about building relationships with restoration professionals and using his experience to solve common challenges business owners run into.

Before joining Albi Jake held a similar role within the cybersecurity and IT industry giving him great insight into how modern companies leverage technology to scale their business.

When he’s not networking, he’s coaching high school volleyball at Marist Highschool or playing golf with his friends!

Miles is a Sales Development Representative from Michigan, currently living in Wisconsin. He is at his best when organizing his calendar, collaborating with his team or innovating his process.Before joining Albi, Miles spent just under three years at Power Home Remodeling assisting Chicago-area homeowners with their next exterior remodeling project. He also cut his teeth in sales management at StretchLab, where he led both sales teams and stretching teams to become one of the best studios in the region.When he’s not “hitting the phones”, Miles enjoys performing improv around Chicago, going to the park with his wife, son and dog or playing nerdy video games.

Matthew is a Chicago-area native with a finance background who’s passionate about connecting with people and helping them unlock their potential. Growing up in the suburbs taught him the value of community and curiosity, which he carried into his education at the University of Dayton, where he earned his degree in Finance.

After graduation, Matthew began his career in B2B sales. In that role he discovered how much he enjoys guiding businesses toward tools and ideas that create real impact, and built a foundation of empathy, persistence, and relationship-building that he still draws on every day.

Today, he brings that mindset to his work at Albi, focusing on relationships and thoughtful conversations rather than transactions. When he’s not at work, Matthew loves traveling, spending time with family and friends, and exploring new experiences that broaden his perspective.

Kyle is a SDR from Cleveland, Ohio who is passionate about helping restoration contractors improve their business processes with Albi. During his free time Kyle is passionate about playing both golf and hockey. He also still holds faith that his favorite football team the Browns will finally prove that it is their year.

Danny is a sales development leader focused on driving high-impact outreach strategies and elevating best practices across the team. At Albi, he’s passionate about building meaningful connections with restoration professionals and helping teams discover smarter, more efficient ways to grow their business.

As the SDR Team Lead, Danny brings energy, structure, and a coaching mindset to the front lines of Albi’s go-to-market efforts. He thrives on turning cold outreach into real conversations—and real conversations into long-term relationships.

Outside of work, Danny is a certified personal trainer dedicated to helping others live healthier, stronger lives. Whether he’s running miles on the trail or coaching in the gym, he brings the same passion for progress and consistency to every part of his life.

Nick Hanek is an Account Executive at Albi, where he collaborates with the Outbound Sales Team to connect with restoration leaders and introduce them to innovative solutions that help their businesses grow. With a strong background in sales and relationship-building, Nick brings energy, creativity, and a people-first approach to every interaction.

Outside of his professional role, Nick channels his passion for storytelling and performance into stand-up comedy. Since 2025, he has traveled across the country performing his comedy routine, bringing laughter to audiences nationwide. Whether on stage or in the sales arena, Nick thrives on creating connections, sharing experiences, and leaving a lasting impact.

Mark is a relationship-driven sales professional who joined Albi in December 2024, inspired by the company’s mission to put people first and modernize the restoration industry. With experience spanning multiple industries, he brings a consultative approach to every conversation—partnering with restoration leaders to understand their goals and exploring how Albi can help them streamline operations, scale effectively, and achieve success.

Outside of work, Mark enjoys traveling, playing and watching sports, and catching live music. Since 2016, he has also managed and performed with Patrick Bale & The Pale Ales, an emerging country rock band.

Jack started at Albi as an SDR in December of 2024 and has built a passion for the industry. He is always looking to build relationships and collaborate with those around him, always bringing the energy! Beforehand, Jack worked in the sports industry and as an account executive for a staffing firm. He is passionate about the Bears and White Sox and loves spending time on the golf course with friends.

Ryan is a Sales Development Representative at Albi, where he partners with restoration companies to explore how technology can drive efficiency and growth. He graduated from the University of Illinois with a degree in Financial Planning and a minor in Business. Ryan began his career in sales as one of the founding SDRs at a large managed service provider, where he helped build the program from the ground up and scale the team from a single office to more than 20 across the U.S. A passionate football fan, he enjoys cheering on the Fighting Illini on Saturdays and the Bears on Sundays, as well as spending time golfing and enjoying the outdoors.

Mario is the Enteprise Lead at Albi, embodying a dynamic and results-oriented professional. With a distinctive fusion of data analytics and sales expertise, Mario elevates his role at Albi.

David is an Enterprise Account Executive, has been with Albi since it was established in 2021. His father’s ownership of a restoration company has fueled his passion for assisting restoration contractors. Working alongside his father, he has gained valuable experience. He is eager to showcase how technology can serve as an asset for contractors.

Luke is a product designer based in Oak Park, Illinois, with a background in mechanical engineering. His early work in aviation, architecture, and physical product design sharpened his ability to merge function, value, and feasibility into intuitive, human-centered products.

At Albi, Luke combines his passion for no-code, AI, and immersive tech to build tools and experiments that push boundaries and empower teams. He’s especially interested in AR/VR and how it can transform the way people interact with digital and physical worlds.

Outside of design, Luke enjoys hiking, playing with his 2‑year‑old son, coffee runs with his wife, and improving at soccer, tennis, and Spanish.

Darwin Divas is an Automation and Analytics Engineer from Belize. Before joining Albi, he spent seven years working in web development, where he gained strong experience in front-end technologies and problem solving. He is also a self-taught graphic designer, combining technical skills with creativity to produce meaningful results. His background in design has been an important part of his transition into a newfound passion for automation, where thoughtful and efficient design plays a central role in creating solutions that help clients meet their business needs.

Outside of work, Darwin enjoys playing the guitar and exploring different styles of music. He finds relaxation and inspiration in listening to music, and he also enjoys the freedom and adventure of motorcycle rides. Traveling with his wife is another passion, giving him the chance to discover new places, experience different cultures, and create lasting memories

Tenzin is the Founding Designer at Albi, crafting intuitive experiences that simplify complex workflows. With a background in scaling startups like ActiveCampaign, he drives seamless, high-impact design to help users work effortlessly.

Personally and professionally driven to reduce humanity’s blood pressure—one design at a time. Outside work, Tenzin enjoys skiing, rock climbing, creating collages, and exploring mental health and human potential.

Obed, a tech enthusiast and web developer, thrives on tackling real-life challenges through programming. His passion for swimming and travel fuels his exploration of diverse cultures and the intricacies of the mind. Adhering to the golden rule, Obed approaches others with kindness and respect. Whether experimenting with cutting-edge gadgets or immersing himself in new environments, Obed’s thirst for knowledge and personal development remains unquenchable.

Marishell develops a suite of tools for Albi users to enhance productivity. Proud of her Latina and first-gen roots, she describes herself as a career-switcher, dog mom, endlessly curious, and committed to lifelong learning. With over five years of management expertise across seven legal domains, she dedicates her free time to pursuing a Cybersecurity & Information Assurance degree.