Frequently Asked Questions

Answers to the most common questions we receive!

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Restoration management-based CRM software like Albi keeps your client history organized, ensuring you keep in touch with the essence of your business – your clients. Albi’s CRM stands out because it can support your team by providing direct access to vital client details from the field, eliminating the need for office phone calls. This seamless integration delivers a professional and reliable experience to every valued customer.

Albi is the sole platform with a sharp focus on products and a contractor-centric approach dedicated exclusively to restoration. Our mission is to empower restoration contractors with innovative technology by making it easy and accessible! We will achieve our mission by adding more value to our products for our clients. Our product roadmap is created directly from our client feedback.

Albi is great for any restoration contractor looking to streamline their business. If you want to eliminate using pen and paper and multiple apps. Albi is the best way to get everything you need for an all-in-one app.

From referral sources to relationship types, manage every relationship that directly grows your business. Albi’s CRM is designed to be easily customized–with the click of a button! Edit views, add as many columns as you’d like, segment referral parties, and more.

Save time by automating repetitive work. Automatically send text messages, emails, reminders, and EVEN gift cards.

Albi requires a $320 monthly minimum subscription through any user type combination. Base users are $60 per user, and Pro users are $100.

Albi has integrations built for Quickbooks Online, Quickbooks Desktop, and Xero. The goal of integrating your financial institution is to give visibility into job costs, track revenue, and give you as much information as you from within Albi.

Yes, Albi has an open API, which enables us to connect with any other software with an open API, and we accomplish the connection via Zapier. There are thousands of connections we can set up for you.

Yes, you can do it directly from the project workbook using custom fields in Albi.

In Albi, you can utilize custom fields to create invoices, estimates, purchase orders, and work orders.

Yes, Albi has a time clock feature enabling employees to clock in and out. This will make job costing easier because we can associate those labor costs with the project.

Through Albi mobile, you can route to your customer’s address directly.

Yes, office employees can notify when events are scheduled, projects are assigned, and tasks are assigned. They can also tag anyone as a user and create a communication thread within the project timeline.